Key Points
  • Gain first-hand perspectives from communication practitioners responding to recent incidents of social unrest, natural disasters and terror threats including the London Bridge terror attack, Extinction Rebellion and the Whaley Bridge Dam crisis
  • Coordinate multiple teams and agencies to safeguard the public and avoid misinformation
  • Explore strategies to handle the media , address the public, and engage in social media platforms at different stages of a crisis
  • Identify key people within your organisation who will be involved in the construction and delivery of a clear and timely message
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Overview
Expert Speakers

  • Adam Kirtley, Journalist, BBC
  • Sarah Pinch, Past President, CIPR
  • Nina Mclean,Head of Emergency Planning - Major Incident Clinical Lead, Barts Health NHS Trust
  • Teresa La Thangue, Communications Director, City of London Police
  • Robin Campbell, Head of Communications (Special Projects), Westminster City Council
  • Kate Viles, Head of Communications and Engagement, Derbyshire Constabulary
  • Lloyd Figgins, Travel Risk Expert & CEO, The TRIP Group


Delivering the right message to the press, the public and key stakeholders, amid chaos can make the difference between a crisis and a contained incident.

Westminster Insight’s Effective Communication Around Major Incidents Forum, will exploring how collaboration between local authorities, health, local resilience forums and social care has helped to protect communities during the COVID-19 pandemic.

You will gain insights on message control and media handling from the Communications Director of the City of London Police . Lloyd Figgins will discuss how to create robust and effective risk management plans in response to the current health crisis. You will also review the importance of effective communication and implementation, positive dialogue with the public and minimising risk.

Review successful collaborations between multiple teams and agencies from the Derbyshire Constabulary’s response to the Whaley Bridge Dam crisis. You will also hear from international responders and emergency services including Westminster City Council who will explore social media strategies in times of crisis.

It is essential to have a robust communications plan in place to safeguard the welfare of your people, the public, and your organisation’s reputation. Join your peers to review the latest communications strategies enabling you to ensure effective planning, crisis management and handling the aftermath of an incident to prevent an ongoing crisis.


Agenda
Start

09:00 - 09:10
Chair's Opening Remarks

 

Speakers

Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

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09:10 - 09:40
Keynote Address: Developing a Communications Plan for Terrorist Related Events

 
  • Reviewing the communications strategy timeline before, during and after the crisis 
  • Identifying key teams within your organisation and allies to implement an effective response
  • Responding accordingly to different incidents
9:30-9:40 Questions and Discussion

Speakers

Sarah Pinch Past President, Chartered Institute of Public Relations (CIPR)

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09:40 - 10:10
Taking Control of the Message: Lessons from the City of London Police

 
  • Understanding the key points for media handling in major incidents
  • Coordinating multiagency collaboration around a strong central message
  • Getting the right message across by comprehending the journalist’s and the public’s perspective
10:00 - 10:10 Questions and Discussion

Speakers

Teresa La Thangue Communications Director, City of London Police

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10:10 - 10:40
Case Study: Insights from Westminster City Council

 
  • Knowing your vulnerabilities to ensure service continuity and reputational management
  • Identifying the key stakeholders in an incident to deliver a targeted message and response
  • Responding with an effective social media strategy
10:30 - 10:40 Questions and Discussion

Speakers

Robin Campbell Head of Communications (Special Projects), Westminster City Council

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10:40 - 11:10
Barts Health Case Study: Responding to COVID-19 - Overcoming a Health Crisis

 
  • Building knowledge and awareness to successful implement national and local level strategy
  • Understanding the role of simple messaging to help protect vulnerable groups
  • Collaborating on a local level across LA, health, and social care to protect lives
  • Learning from international success to help lift restrictions on day to day life
11:00-11:10 Questions and Discussion


Speakers

Nina Mclean Head of Emergency Planning - Major Incident Clinical Lead, Barts Health NHS Trust

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11:10 - 11:30
Break

 

11:30 - 12:00
Communication Flows Inside and Out: The Derbyshire Constabulary’s Response to the Whaley Bridge Dam Incident

 
  • Handling the media under intense scrutiny
  • Conveying messages that prioritise public safety
  • Coordinating different agencies to deliver a single accurate message
  • Engaging effectively in social media in times of crisis  
11:50 - 12:00 Questions and Discussion


Speakers

Kate Viles Head of Communications and Engagement, Derbyshire Constabulary

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12:00 - 12:30
Effective Planning & Communication During COVID-19

 
  • Creating a robust and effective risk management plan to response effectively to the current health crisis 
  • Implementing emergency response plans and coordinating international partners to ensure safe travel    
  • Understanding the importance of effective communication and implementation, encouraging positive dialogue with the public and minimising risk 
12:20-12:30 Questions and Discussion

Speakers

Lloyd Figgins Lloyd Figgins Travel Risk Expert & CEO, The TRIP Group

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12:30 - 12:45
Chair's Closing Remarks

 

Speakers

Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

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End

Speakers

Nina Mclean Head of Emergency Planning - Major Incident Clinical Lead, Barts Health NHS Trust

Read profile

Robin Campbell Head of Communications (Special Projects), Westminster City Council

Read profile

Lloyd Figgins Lloyd Figgins Travel Risk Expert & CEO, The TRIP Group

Read profile

Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

Read profile

Teresa La Thangue Communications Director, City of London Police

Read profile

Sarah Pinch Past President, Chartered Institute of Public Relations (CIPR)

Read profile

Kate Viles Head of Communications and Engagement, Derbyshire Constabulary

Read profile


Venue details

Digital Live Broadcast


Speakers
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